![]() ![]() And there is the fact that my previous employer has my $216 dollars. Some of these are minor inconveniences, but taken all together, they can make a commuting experience - where you need to be somewhere at a specific time - an enraging experience. It is a good example of systemic issues where all of the connections between services have either not been considered or not considered to be important.ġ) The error was not displayed on the device at the time of the problem.Ģ) The phone pulls from a system so errors cannot be sent to it and so the card experience in the iOS wallet has no way to be sent errors if there is an issue.ģ) There is no connection between the iOS wallet and Clipper system to resolve issues when the card fails.Ĥ) The Clipper Card application cannot add a card to the iOS wallet.ĥ) The Clipper Card app and site do not have a way to delete a payment method.Ħ) The Clipper Card app and site do not have a consistent information architecture or call to action - On app the CtA to update payments is Change and on the site it is edit.ħ) Neither the app nor the site lets the user remove a payment method or update it.Ĩ) The Clipper Card app and site have very different information architectures.ĩ) The app just indicates the card is blocked but not that the payment method had been declined, and so does not offer a way to update the expiration date.if that had been the issue.ġ0) Even though Edenred has a cardholder's information to send them new cards, they do not inform them that the card will be revoked and the funds remitted to the cardholder's employer.ġ1) Employers like ICE are allowed to set up contracts where employees' money comes back to them when financial instruments like commuter cards are rescinded. Set up Autoload and Clipper will automatically reload value on your card. The following is a list of issues with the systems. ![]() Pay your fare, manage your account, and plan your trip all with your phone. Since I had been laid off, the card had been canceled.and the money returned to my employer, ICE Mortgage Technology, i.e. Get The Bay Area's all-in-one transit card. The actual issue was that the card that I had used had been an Edenred Commuter Card where pretax money was taken out of my paycheck to only be used for transit. I ended up having to buy another Clipper Card for the trip back and was left with a random amount of cash on it. There was no way to fix the problem in Apple's wallet or the Clipper app (which I downloaded during the train ride) even though I had other cards with balances in the Clipper app. I asked how I was to know that, and she said an email would have been sent. When I called Clipper - at the other end of my ride because I was worried about being late - the person there said my card was blocked because the card had been reloaded and the payment method had been declined. ![]() When I reached the station and tapped my phone, the gate screen showed "See Agent," and my phone alerted, "Nothing Charged." When I spoke to the agent, he checked my card with a scanner and said my card was blocked for non-payment. I had loaded a Clipper Card onto my iPhone over a year ago when I was using BART to get from San Francisco to Pleasanton for work. You put your phone directly on it.The other day I needed to get from San Francisco to Oakland as planned to take BART (Bay Area Rapid Transit) to do so. Article Link: Apple Pay With Express Transit Mode Now Available for San Francisco Bay Area's Clipper Card ('') Unfortunately it errors out when I try to add my card and hold my phone over it You don't hold your phone over it. With Express Transit Mode, transit can be authenticated with a tap and no need to use Face ID, Touch ID, or touch a transit machine. In the San Francisco Bay Area, Clipper cards are used for BART, Caltrain, Muni, VTA and more. Apple has a dedicated Clipper card website ('') with details on how to transfer a Clipper card to the iPhone. Clipper cards can be reloaded directly in the Wallet app, making it more convenient to travel throughout the Bay Area. Starting today, Clipper cards can be added to the Wallet app on an iPhone and Apple Watch and used wherever Clipper cards are accepted. Clipper waives this fee if you set up Autoload when you order your card online. ('') The Clipper card, used for most transit options in the San Francisco Bay Area, now supports ('') Apple Pay with Express Transit Mode. You can order an adult Clipper Card online or by phone at 87 (TDD/TTY 711 or 80 and type 'Clipper'). But this also means that the physical card can no longer be used after the transfer? How is that for a good customer experience if you can’t get home when your phone’s battery is gone. ![]()
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